SECO/WARWICK Customer Satisfaction Survey

Customer Satisfaction Survey

Company required:
Contact required:
E-mail required:
Sales Well Above Average Above Average Average Below Average Well Below Average
Knowledge and understanding of S/W sales staff
Accuracy and Clarity of the proposal
Mechanical Engineering Well Above Average Above Average Average Below Average Well Below Average
I was given the opportunity to have input into the design
Quality and detail of the mechanical drawings
Electrical Engineering Well Above Average Above Average Average Below Average Well Below Average
I was kept informed of what was being designed
I was given the opportunity to have input into the design
Quality and Detail of the electrical drawings
Manufacturing Well Above Average Above Average Average Below Average Well Below Average
Overall quality of materials and workmanship
Shipping Well Above Average Above Average Average Below Average Well Below Average
Interface with S/W shipping department
Packaging of equipment to avoid damage
Was your shipment on time?
Start Up/Commissioning Well Above Average Above Average Average Below Average Well Below Average
Knowledge and Capablities of Start-up Engineer
Quality of operator training
Quality/content of Operation and Maintenance Manuals
Equipment performance meets our expectations to Well Above Average Above Average Average Below Average Well Below Average
Our understanding of what we purchased
Cycle performance
Ease of Maintenance and Reliability
Safety
Overall Experience
I would buy from S/W again
Would you recommend SECO/WARWICK Service to others?

Do you have any problems that you have not told us about?

Is there anything you think we do particularly well?

What can we do in the future that would make your job easier?